60 Man Mar Dr. #5 Plainville MA 02762
  • (508) 699-1477 / (860) 840-7348 / (401) 536-9544 (V)
  • (508) 809-4894 (VP)
  • Why are 2 interpreters needed?

    Following industry standards, to protect the occupational health of our interpreters and to assure the highest quality communication, assignments exceeding 1 hour may require a team of two or more interpreters. Interpreting is a very taxing process, both physically and mentally. An interpreter’s ability to effectively process the message and...

  • What determines the cost for services and why are interpreters paid ‘high’ hourly rates?

    First, interpreters are not volunteers, but working professionals with a code of ethics, trained in cultural and linguistic fluency. Interpreters are specialist in high demand that go through years of rigorous training and ongoing professional development.Our rates are comprehensive, covering schedule coordination, provider service costs and...

  • Why use a professional language company and interpreter?

    The language and interpreting industry is a specialized profession that requires knowledgeable and experienced professionals to execute communication access properly. Language companies such as Partners Interpreting are versed in the interpretation process, best practices and regulations associated with the field.ASL Interpreters are...

  • Who pays for the interpreter?

    Businesses, agencies and other public facilities are required to provide access (including communication) following the federal Americans with Disabilities Act, which includes individuals who are Deaf or hard-of-hearing. Thus, the cost falls upon those who are providing the accommodations. A surcharge cannot legally be imposed on an individual...

  • Is there a minimum lead time required for submitting a request?

    No, we accept requests at any time. Advance notice is always best, as interpreters are booked sometimes months in advance. Schedules of interpreters change daily due to the itinerant nature of our work, and impact availability. We can’t guarantee the availability of interpreters, however, our scheduling team will work diligently from the moment...

  • Can I make the same request to multiple agencies?

    This is not recommended, because it can cause conflicting problems such as double booking interpreters. There are also different cancellation policies for each agency that should be considered. There is a limited pool of interpreters and working with multiple parties for the same request doesn't necessarily expand your pool or reach. Partners...

  • Can I schedule an appointment directly with the interpreter following the completed assignment?

    Yes, in most cases you can check with the interpreter of their availability for a next request. You must follow up with our office to confirm the date/time so we can make sure the interpreter is available and enter everything to the online scheduling system. Please schedule such an appointment through Partners Interpreting, so that you can take...

  • Can I request specific interpreters?

    Yes. If you or the Deaf/Hard of Hearing person(s) have preferred interpreters, we will definitely try our best to accommodate your preferences.  If the interpreter is not yet in our network, we will contact them for your event.

  • Is interpreter availability guaranteed?

    We do offer premium guaranteed services for customers who have a formal contract with us. For general requests, we cannot guarantee the availability of interpreters. However, with our large network of interpreters, we are confident we can satisfy your request needs. Factors such as lead time, time of the assignment and nature of the assignment can...

  • How will I know when an interpreter is assigned for my request?

    Once an interpreter has been secured, you will be notified via email from the PIP scheduling system.  We will confirm last-minute requests by phone.

  • When can you start to coordinate for my request?

    For first time customers, a 'Terms and Conditions' document is sent for your review, we can begin our work once a written agreement is in place. For existing customers, we work on requests immediately. Higher priority is always given to the most immediate request. However, assignments made several months in advance are also given attention.

  • What is the difference between your private interpreter agency and a state referral agency or direct hired interpreter?

    The state system is a referral service. Your request is broadcast to independent contractors in their pool. When a contractor(s) agrees to take the job, the business arrangements, logistics, assignment information (agenda/schedule, access to materials for discussion, etc) must be handled between you and the contractor(s) directly.  They will...

  • If I sign the ‘Terms and Conditions’ document am I obligated to use your service?  

    No, this simply allows us to establish an account for your organization, once the verbal, written or online request is submitted, we can be engaged and begin our coordinating work.

  • Am I required to hire an interpreter? and what is the ADA and how can I become compliant?

    The Americans with Disabilities Act (ADA) prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, state and local government services, public accommodations, commercial facilities, and transportation. When focusing on communication, one must assess the...